Processes for preventing, containing and managing

COVID-19 within the Pet Boarding Sector

The information supplied in this process has been advised to directly by a coronavirus advisor from health direct. All information can be reviewed and updated by regularly reviewing

  • Pet Boarding Establishments has been categorized under the category of ‘hotels’ whereby we have a high degree of high transient clients. The risk in this category is deemed LOW RISK in Australia
  • I have been advised by health direct to proceed with business as usual and to try and maintain calm for staff and clients
  • Face masks are not necessary unless someone has flu like symptoms, has traveled overseas or someone has been tested positive to COVID-19

Process when dealing with the public

  • It is advised to wash your hands with warm soapy water for 20 seconds every time you associate with a client regardless where that client is travelling to or from
  • Wash your hand regularly through out the day, I recommend every 1-2hours.
  • Do not touch any part of your face until you have washed your hands.
  • Use hand sanitizers continue at least 60% alcohol after washing hands or where washing your hands is not available
  • Stay 1.5metres away from clients. Avoid hugging, shaking hands or touching clients directly however if you do touch a client simply follow procedure to wash your hands immediately after.
  • All clients who have travelled to the following countries should not be permitted into the kennels/catteries and are to stay in their car while you retrieve their cats:
    • China
    • Japan
    • Iran
    • Italy
    • South Korea
  • You may wish to ask clients in your waiting areas in or offer free drop offs and pick ups to protect your staff and minimize contact
  • Remove and properly dispose of gloves in a garbage bin and wash your hands with warm soapy water
  • Attempt to wipe down all surface a client has been to or touched

Additional Processes

At the end of each day, additional hygiene and cleanliness is recommended

Please follow these steps:

  • Wear gloves
  • Fill a bucket with warm soapy water (either regular soap and/or floor disinfectant) and a chux wipe and wipe down:
    • All surfaces that clients touch on their way in and out of your facility
    • All door handles including front door, shop sliding door, office doors, cattery/kennel doors, occupied accommodation doorknobs and handles
    • Bathroom doors
    • All doors exiting the building
    • All phones
    • All keyboards
    • Efptos terminals
    • Ipads
  • Then spray all above areas with Glen 20 except animal accommodation doorknobs and handles where your usual cleaning techniques should still apply

In addition, please ensure that every afternoon:

  • Through clean of kitchen -> ensure your staff take their own tupperware, mug and cutlery home and keep the kitchens clean and free of clutter.
  • No sharing of food including biscuits, chocolates etc
  • Ensure that every time kitchen cutlery is used that staff immediately clean their items in warm washing detergent
  • Always maintain a general clean house - ALL levels of accommodation should  be cleaned immediately after check out. Leaving dirty accommodation can aid to spread of disease.

Example of notice to clients at front of premises.


Dear Clients,

Considering the current health pandemic, we kindly ask you to follow the below few steps.

  1. One customer at a time in the office.
  2. While waiting to be served, or once served, we kindly ask you to wait outside the office.
  3. If you are unwell or displaying any flu like symptoms, please apply face mask found at front of the office before entering.

Hand sanitiser can be found on wall of office, and with face masks outside office.

Thank you for your understanding and cooperation

How do I avoid becoming infected by the COVID-19 coronavirus?

The best way to avoid infection is to avoid contact with the virus. To do this:

  • regularly wash your hands after touching hard surfaces or having contact with animals
  • avoid touching your eyes, nose or mouth if you have not washed your hands
  • do not have close contact with anyone who is showing signs of a respiratory illness
  • avoid contact with wild or farm animals if travelling outside Australia
  • monitor the advice for travellers (if you plan to travel) on the government Smartraveller website

Face masks are currently not recommended as a preventative measure for people who have not had any potential exposure to the COVID-19 coronavirus.

If you are experiencing symptoms and think you may have COVID-19, minimise the chances of it spreading by:

  • isolating yourself at home for 14 days, leaving only to seek medical care (Please note: that during my telephone conversation with Health Direct, it was advised to me that this is only a recommendation and NOT mandatory. It is important for all business to operate as normal in order not to disrupt the day-to-day operations of small business. I have been advise to make decisions that will cause the least disruptions to the business. If you think you have contracted COVID-19 – please contact 1800 022 222 and speak directly with a nurse)
  • washing your hands frequently with soap and water for at least 20 seconds and using hand sanitiser
  • covering your mouth or nose when coughing or sneezing (cough or sneeze into your elbow or a disposable tissue)
  • using only disposable tissues, not handkerchiefs, and disposing of them immediately
  • avoiding travel on public transport or visiting public places

How is COVID-19 spread?

The virus is most likely to spread from person to person through:

  • direct contact with a person while they are infectious
  • close contact with a person with a confirmed infection who does not take appropriate precautions when coughing or sneezing
  • touching contaminated objects or surfaces (such as door-knobs or tables) and then touching the mouth or face

What is close contact?

Close contact means:

  • you have had face-to-face contact for at least 15 minutes with someone who has been infected with the COVID-19 coronavirus; or
  • you have been in a closed space for at least 2 hours with someone who has been infected with the COVID-19 coronavirus



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