The Pet Industry Association demands exacting standards from our members to ensure the welfare of animals and promote responsible pet ownership.


AusBoard 2019 - August 19-21 - Pullman Reef Casino Hotel Cairns

Supporting the industry through advocacy

Building better business

What we believe

The Pet Industry Association is the only industry association in Australia created to represent all businesses in the pet industry. Formed in 1979 as the PIJAC, we have evolved into a peak organisation which aims to create an environment of best practice principles and ongoing learning for improved technology and systems in the pet industry. The Pet Industry Association is run by members for its members and offers a voice for all who join by liaising with governments, animal welfare agencies, as well as pet and animal groups nationally and internationally. We are represented on government steering committees, consultation and advisory groups on pet ownership and industry issues around Australia.

To promote, support and represent a sustainable pet industry because we recognise that pets and their welfare are essential for a healthy society.

This ensures our members thrive and our Association continues to represent the majority of the industry.

The PIAA National Code of Practice and Code of Ethics are quality standards for the operation of businesses in the pet industry supply chain. The Code sets standards that exceed current regulatory requirements. Compliance with the code is a mandatory requirement for membership of the PIAA. An Ethics and Complaints Committee adjudicates any complaints against activity deemed in contravention of the code.
PIAA is a member of the Australian Companion Animal Council and is represented on and works with Aquatic committees nationally, including OFMJG and the NSW Ornamental Fish Reference Group, Animal Welfare Advisory Committees in QLD, NSW, NT and the ACT, the Domestic Animal Management Implementation Committee in Victoria and the Dog & Cat Management Board in South Australia. We’ve also worked closely with the governments in QLD, NSW and SA on pet shop codes of practice. PIAA also holds a seat on the NSW Government’s Companion Animals Taskforce.

Latest news

Service NSW can now register dogs and cats

Service NSW can now register dogs and cats
The NSW Government is pleased to announce that Service NSW has been added to the list of registration agents to give pet owners an additional, convenient option to register their pets.  Dog and cat owners across the State can now register their pets through Service NSW, as well as at their local council, Animal Welfare League, Cat Protection Society or online at the NSW Pet Registry.

Eligible pet owners will be able to register their pets with Service NSW in person at a Service NSW centre or kiosk or online using their MyServiceNSW account, which will link customers with their NSW Pet Registry account.  Making pet registration easier supports the NSW Government’s aim of increasing the proportion of registered cats and dogs and improving companion animal management and welfare outcomes.

All registration fees go directly into the Companion Animal Fund. This will also apply to fees collected by Service NSW.

Money collected goes straight back to the community by funding companion animal services including:

  • Council pounds/shelters
  • Ranger services
  • Dog recreation areas
  • Education and awareness activities
  • Responsible pet ownership initiatives.

New and improved NSW Pet Registry
Last year the Office of Local Government made some significant updates to the NSW Pet Registry to enable a fresh look, easier navigation and great new features.

The upgraded website makes it easier to register pets, return lost animals to their owners and enables access to useful data for people thinking of buying a pet.

Here are the changes at a glance:

  1. Create/add a litter – This allows pet breeders to create a litter and add offspring, making it easier for vets and other authorised identifiers to update new animal records with microchip numbers.
  2. Lost and found – If the microchip number of a lost cat or dog is known, a member of the public can use the NSW Pet Registry to send a secure message to the pet owner with their contact details alerting them that they have found their cat or dog.
  3. Upload a pet photo – This feature enables pet owners and pet breeders to include a photo of their pet on the Pet Profile page of their Pet Registry account to help identify and return the animal should it get lost.
  4. Search function – Prospective pet owners can use a microchip, breeder identification or rehoming organisation number to access important information before they commit to buying a cat or dog. For example, if a microchip number is used, the search will show the animal’s recorded breed, age, gender and whether or not it is de-sexed.

Rehoming organisation numbers issued
You will receive an email from the NSW Pet Registry, providing a unique rehoming organisation number.

Using the rehoming organisation number in the new search function will retrieve the organisation’s name and address.

At this stage, you do not need to use these numbers or provide them to people who adopt a pet from you. However, under amendments to the Companion Animals Act 1998 and a new Companion Animals Regulation 2018 earlier this year, anyone selling or giving away a cat or dog will soon be required to include a breeder identification number, microchip number or rehoming organisation number in any advertisement.  So, you may choose to start using an identifying number now, ahead of it becoming mandatory on 1 July 2019.

Further details on the changes to Companion Animals legislation
On 31 August 2018 some amendments to the Companion Animals Act 1998 and new Companion Animals Regulation 2018 commenced. These changes implement the Government’s response to the Joint Select Committee on Companion Animal Breeding Practices in NSW and a recent statutory review of the Companion Animals Regulation 2008.

Key changes that affect your organisation include:
Under the Companion Animals Act your organisation has now been transitioned to the new ‘rehoming organisation’. No further action is necessary.

Extended access to half-price registration fees
As part of our shared aim of increasing de-sexing rates and reducing the burden on rehoming organisations, we are now offering registration discounts for de-sexed dogs and cats bought from eligible organisations.

As of 31 August 2018, changes to the Regulation extended the 50% discount for de-sexed animals purchased from pounds and shelters to also include rehoming organisations (i.e. former clause 16(d) organisations).

These organisations have been advised to provide evidence of this purchase to the new owners to enable them to claim the discounted registration fee. Evidence of this purchase may include a sales receipt or letter on the organisation’s letterhead and needs to include the cat or dog’s microchip number.

Councils are required to flag the animal as having been sold by an eligible rehoming organisation on the Companion Animals Register.

Please find below a factsheet promoting lifetime registration and encouraging pet owners to create a profile on the NSW Pet Registry. We would appreciate your support to share this information through your networks. A table is also attached to explain changes to pet registration system functionality.

For further information about any of these changes contact the NSW Pet Registry team by phoning 1300 134 460 or emailing

Keeping your pets safe from snake bites this summer

In the warmer summer months, snakes become much more active and pet owners need to be careful and safeguard their pets from snake bites, plus look out for the warning signs should an animal be bitten.

Dogs will often try to chase or kill snakes resulting in snake bites usually to the dog’s face and legs. Cats, being hunters and chasing anything that moves, are also quite susceptible to snake bites.

The sort of reaction your pet has to a snake bite is determined by a number of factors: the type of snake, the amount of venom injected and the site of the snake bite. Generally the closer the bite is to the heart the quicker the venom spreads to the rest of the body. In addition, at the beginning of summer, snakes’ venom glands are fuller and their bites are much more severe.

The tiger and brown snake are responsible for most of the snake bites in domestic pets. The tiger snakes have a bite that can be fatal to not only pets but humans. Brown snake venom is milder than the tiger snake’s. These snakes have a toxin that causes paralysis and also have an agent in them that uses up all the clotting factors that helps to stop your pet from bleeding. Tiger snakes also have a toxin that breaks down muscle causing damage to the kidneys.

Signs of snake bite include:

  • Sudden weakness followed by collapse
  • Shaking or twitching of the muscles and difficulty blinking
  • Vomiting
  • Loss of bladder and bowel control
  • Dilated pupils
  • Paralysis
  • Blood in urine.

If you think your pet has been bitten by a snake you should keep them calm and quiet and take them to a vet immediately. The chances of recovery are much greater if your pet is treated early, with some pets making a recovery within 48 hours. Pets left untreated have a much lower survival rate and many die. If your vet is some distance away, if practical, you can apply a pressure bandage – a firm bandage over and around the bite site - to help slow the venom spreading to the heart. Do NOT wash the wound or apply a tourniquet.

If you can identify the snake, tell your vet what type of snake it is - but don’t try to catch or kill the snake. If it is dead, bring the snake with you, otherwise there is a blood or urine test that can identify whether your animal has been bitten and the type of snake responsible.

Once the snake has been identified your vet can administer antivenom. Please be warned that antivenom is expensive and can result in a large veterinary bill, so it is best to try and keep your pets safe and away from snakes in the first place.

Snakes are attracted to potential food and water sources and safe, quiet places to hide. To reduce the risk of snakes finding your backyard or property attractive, keep the grass low, clean up any rubbish piles and clear away objects where snakes may be able to hide (e.g. wood piles, under sheets of corrugated metal).

If snakes are a common threat in your area, you could consider building a snake-proof fence around all or part of your property - information about snake-proof fences can be found through a search of the internet.

If you are walking your dog close to bushland - especially near water during the summer months - please keep your dog on a lead and avoid long grassy areas.

Keeping cats indoors with access to a snake-proof outdoor enclosure is the best way to prevent them having encounters with snakes.

Become a member!

As a member of the nationally recognised industry body for the Australian pet industry, you can make a difference for your business, for your customers and for your industry.

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Pet Industry Association members can advertise pet industry job vacancies and place classified adverts on this website, as well as getting discounted rates in the Pet Trade Talk newsletter, and a free listing in the Pet Industry Association directory of members. » More reasons to become a member

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Members get great discounts on a variety of products and services as part of the PIAA Member Benefits program.


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