The Pet Industry Association demands exacting standards from our members to ensure the welfare of animals and promote responsible pet ownership.


AusBoard 2020 - August 17 - 19 - Mantra Mooloolaba Beach QLD

Supporting the industry through advocacy

Building better business

What we believe

The Pet Industry Association is the only industry association in Australia created to represent all businesses in the pet industry. Formed in 1979 as the PIJAC, we have evolved into a peak organisation which aims to create an environment of best practice principles and ongoing learning for improved technology and systems in the pet industry. The Pet Industry Association is run by members for its members and offers a voice for all who join by liaising with governments, animal welfare agencies, as well as pet and animal groups nationally and internationally. We are represented on government steering committees, consultation and advisory groups on pet ownership and industry issues around Australia.

To promote, support and represent a sustainable pet industry because we recognise that pets and their welfare are essential for a healthy society.

This ensures our members thrive and our Association continues to represent the majority of the industry.

The PIAA National Code of Practice and Code of Ethics are quality standards for the operation of businesses in the pet industry supply chain. The Code sets standards that exceed current regulatory requirements. Compliance with the code is a mandatory requirement for membership of the PIAA. An Ethics and Complaints Committee adjudicates any complaints against activity deemed in contravention of the code.
PIAA is a member of the Australian Companion Animal Council and is represented on and works with Aquatic committees nationally, including OFMJG and the NSW Ornamental Fish Reference Group, Animal Welfare Advisory Committees in QLD, NSW, NT and the ACT, the Domestic Animal Management Implementation Committee in Victoria and the Dog & Cat Management Board in South Australia. We’ve also worked closely with the governments in QLD, NSW and SA on pet shop codes of practice. PIAA also holds a seat on the NSW Government’s Companion Animals Taskforce.

Latest news

Understanding the Pet Industry and Training

Every successful organisation understands the importance of focused training to improve the team’s performance.

One of the PIAA’s constitutional drivers is to Develop/promote quality standards, educational packages for our members. A key initiative within our strategy of 2020, was the PIAA’s board
commissioning of a comprehensive review of training needs and educational support for our members and the Pet Industry. What we found over our 6-month review. A disjointed confusing educational offering, largely
outdated, requiring significant review and updating. Our developing channels lacked base understanding, hence little to no formal educational options are available or relevant. All underpinned by a maze of complexity and bureaucracy. Significant Government funding is available to support certified education across Australia, the challenge is navigating the Federal and State government bodies and their agencies to unlock funding, focus and support. Not withstanding the administrative requirements and measures required to monitor completion and funding.

Our Goal
Identify a partner who could assist the PIAA in developing a training solution that enables our members to have access to funding for certified training. Creating a genuine career path based on relevant qualifications
designed for the needs of the Pet Industry. The PIAA’s goal is to provide a training pathway for our members to drive a higher minimum standard, help support and improve retention rates, enhancing a customer centric and learning culture within our industry.

This would have the purpose of:

  • Increasing the skill level of the industry
  • Increased knowledge of member teams so they can have qualified conversations with pet owners
  • Providing a course that PIAA members promote to their teams, allowing them to become accredited professionals
  • PIAA supporting a new educational benchmark in the pet industry

Read the full document here.

COVID-19 Update – Cash flow boost for employers

From 28 April 2020, eligible businesses will receive a tax-free cash flow boost of between $20,000 and $100,000 through credits in the activity statement system when they lodge all relevant activity statements. This is to help during the economic downturn associated with COVID-19.

 You do not need to apply for the cash flow boost. All you need to do is lodge your upcoming activity statements.

Make sure you lodge your March and quarter 3 activity statements on their due date and no earlier. This will ensure you receive the maximum refund available to you to assist with your cash flow.

If your business is eligible, the credit will be automatically applied - but not before 28 April 2020. You can view the eligibility criteria on our page Boosting cash flow for employers.

If you are lodging online through our Business Portal, remember you now need to log in using your myGovID. Set up your myGovID today, if you haven’t already.

Remember, registered tax agents and BAS agents can help you with your tax.

Become a member!

As a member of the nationally recognised industry body for the Australian pet industry, you can make a difference for your business, for your customers and for your industry.

Pets in Australia: A national survey of pets and people

Planning for the Summer with Pets

Looking for a PIAA Member?

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Advertise here!

Pet Industry Association members can advertise pet industry job vacancies and place classified adverts on this website, as well as getting discounted rates in the Pet Trade Talk newsletter, and a free listing in the Pet Industry Association directory of members. » More reasons to become a member

Special deals for members

Members get great discounts on a variety of products and services as part of the PIAA Member Benefits program.


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