The Pet Industry Association demands exacting standards from our members to ensure the welfare of animals and promote responsible pet ownership.


AusBoard 2021 - August 23 - 25 - Mantra Mooloolaba Beach QLD

Supporting the industry through advocacy

Building better business

What we believe

The Pet Industry Association is the only industry association in Australia created to represent all businesses in the pet industry. Formed in 1979 as the PIJAC, we have evolved into a peak organisation which aims to create an environment of best practice principles and ongoing learning for improved technology and systems in the pet industry. The Pet Industry Association is run by members for its members and offers a voice for all who join by liaising with governments, animal welfare agencies, as well as pet and animal groups nationally and internationally. We are represented on government steering committees, consultation and advisory groups on pet ownership and industry issues around Australia.

To promote, support and represent a sustainable pet industry because we recognise that pets and their welfare are essential for a healthy society.

This ensures our members thrive and our Association continues to represent the majority of the industry.

The PIAA National Code of Practice and Code of Ethics are quality standards for the operation of businesses in the pet industry supply chain. The Code sets standards that exceed current regulatory requirements. Compliance with the code is a mandatory requirement for membership of the PIAA. An Ethics and Complaints Committee adjudicates any complaints against activity deemed in contravention of the code.
PIAA is a member of the Australian Companion Animal Council and is represented on and works with Aquatic committees nationally, including OFMJG and the NSW Ornamental Fish Reference Group, Animal Welfare Advisory Committees in QLD, NSW, NT and the ACT, the Domestic Animal Management Implementation Committee in Victoria and the Dog & Cat Management Board in South Australia. We’ve also worked closely with the governments in QLD, NSW and SA on pet shop codes of practice. PIAA also holds a seat on the NSW Government’s Companion Animals Taskforce.

Latest news

Media Release: Please don’t neglect pets in easing Victoria’s lockdown


Today, PIAA is releasing an Advocacy Paper arguing for a wide reopening of pet industry businesses across the Stage 4 lockdown area from the end of next week, including mobile pet grooming.

“Greater Melbourne’s roadmap out of lockdown mustn’t neglect the welfare of our domestic animals,” said Barry Codling, president of the Pet Services Association of Australia (PIAA).

“We have a duty of care to the animals we bring into our households and families, to keep them fed, sheltered, safe and healthy.

“The Victorian government’s welcome decision allowing onsite grooming services to reopen from 28 September 2020 recognises these services are essential, and not merely discretionary or cosmetic.

“But much wider support services for our furred and feathered family members can be reopened safely now under the Second Step of Victoria’s Covid-19 Reopening Roadmap,” Mr Codling said.

Other than veterinary care, pet support including grooming, boarding, walking and training has been closed under lockdown.  Besides the loss of thousands of Victorian jobs, many animals have suffered health and wellbeing problems, and many “pet parents” have been stressed about the welfare of their much-loved furred and feathered family members.

“Contrary to the views of some, grooming and other pet services are not discretionary. They are essential to animal health and wellbeing, particularly when their owners are frail elderly, have disabilities affecting mobility, don’t have private transport, or otherwise struggle to care for their pets without assistance,” Mr Codling said.

The PIAA paper outlines the case for reopening these businesses, providing necessary animal health and welfare-related services, as part of the Second Step of the Roadmap.  It includes real-life case studies illustrating difficulties that many animals have experienced.

In the paper, PIAA recommends that the Victorian government:

  • Allows mobile as well as onsite pet grooming, as well as dog walking and training, and pet boarding businesses, to reopen from 28 September.
  • Consults with the pet services industry in the best interests of ensuring the health, wellbeing and welfare of Victoria’s domestic animals as we continue to move through this pandemic.
  • Amends the Victorian Essential Services Act 1958 to ensure that animal welfare is an express category of essential services in relation to declaring states of emergency and disaster.

“The PIAA paper highlights that mobile grooming, dog walking and training are generally done in the open with minimal human-to-human contact, and pet boarding also can involve minimal human-to-human contact,” Mr Codling said.

“The Victorian government’s allowing onsite grooming services to reopen while excluding mobile grooming and other pet services without clear justification is puzzling.”

“There’s no obvious reason why these other services can’t operate immediately provided physical distancing, mandatory face coverings, and other requirements such as the maximum number of people in a given space, are carefully followed, including having an approved CovidSafe plan,” Mr Codling said.

For millions of Victorians, pets are an integral part of their families. Especially for people living alone, isolated from family support, experiencing family crises including domestic violence, or simply struggling to cope with this crazy time, “fur children” are vital companions.

“As voiceless but beloved members of our families, who depend on us to care for their basic needs in return for unconditional affection and companionship, we can’t let our cats, dogs and other domestic pets be neglected any longer if those support services can be provided safely and responsibly right now.”

- ends –

Further information and interview requests:

Jenny Littlewood | 0403 359 864 |

Alexandra Brudenell | 0402 442 721 |

Link to the Advocacy Paper:

Become a member!

As a member of the nationally recognised industry body for the Australian pet industry, you can make a difference for your business, for your customers and for your industry.

Pets in Australia: A national survey of pets and people

PIAA Advocacy Paper - Including Domestic Animals in Redrawing Victoria's Coronavirus Roadmap

PIAA Advocacy Report Final

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Pet Industry Association members can advertise pet industry job vacancies and place classified adverts on this website, as well as getting discounted rates in the Pet Trade Talk newsletter, and a free listing in the Pet Industry Association directory of members. » More reasons to become a member

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Members get great discounts on a variety of products and services as part of the PIAA Member Benefits program.


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